For many fans of the Fallout series, Fallout 4: Pip-Boy Edition seemed like a great purchase. They weren’t expecting, however, for all of their pre-orders to be cancelled.
Fallout 4: Pip-Boy Edition includes the upcoming Fallout 4, a replica Pip-Boy, stand, capsule case, as well as a poster and a pocket guide, all wrapped up neatly in a £99 price tag. For anyone who has played a game in the Fallout series, these are very exciting collector’s items. The announcement of this edition of Fallout 4 was so well received that people have had it pre-ordered as far back as June 2015, despite the game not being released until November 10.
This morning, emails were sent out from retailer GAME to all consumers who pre-ordered Fallout 4: Pip-Boy Edition, stating that their pre-order was cancelled due to an error in payment. They also provided everybody with their customer support information and asked for customers to re-place their orders. The problem is that the customer support services have been unresponsive all day. Some people were on hold for over two hours, and if they actually managed to get through, they were placed on the the callback list. GAME hasn’t responded to anybody’s complaints through social media either.
One would immediately be led to assume that there truly was a simple error in their payment method. Unfortunately, numerous customers have said that GAME did not even attempt to collect their payment before sending the email, and that their information was up-to-date and did in fact have sufficient funds to purchase the product. Though a minority, certain people also reported being charged a second time for the product.
At 12:22 PM, GAME stated the following:
Afternoon, we would like to confirm that if you have pre-ordered Fallout 4 Pip-Boy Edition at GAME, your order is safe. (1/3)
— GAME Help (@GAMEHelps) November 6, 2015
According to GAME, buyers of Fallout 4: Pip-Boy Edition can still expect delivery, but GAME has failed to announce when to expect them. While it seems that GAME had issues with their own payment processes and it was not the customer’s error, this unfortunate incident can’t have instilled huge confidence in customers.
Were you affected by the pre-order cancellation? Let us know in the comments below!